We love our ability to have personal relationships with much of our clientele so help us stay friendly and exclusive by following a few rules...
RETURNS & EXCHANGES
We do not issue refunds HOWEVER we’ll gladly exchange unworn, unwashed, or defective merchandise with original tags attached within 14 days of purchase. Footwear must include the original shoe box and duster bag in its original condition.
ALL SALE merchandise is non refundable/exchangeable.
ALL sale items, discounted items (including items purchased with a discount/promo code), jewelry, panties, home & beauty products, and any other items marked as "Final Sale” cannot be returned or exchanged.
Upon approval of your return you will be charged $10 for your return shipping label and will receive an email with it attached along with packaging and drop off instructions. Shipping charges are non-refundable and they will be charged on each order shipped, including exchange orders.
If any returns do not meet these requirements, your return request will be rejected. We reserve the right to refuse a return if the items have any signs of wear, alterations, misuse or damage.
HOW TO REQUEST A RETURN?
Scroll to the bottom left-hand corner of the home page and click on "Returns Center". Enter the required order info and follow the prompts needed to request a return (Main page: Enter order # and email address, Page 1: Select the items shown to be returned, page 2: Select the reason for your return from the drop-down menu, page 3: Select how you want to resolve the return, page 4: Submit to receive your return label). When you have properly submitted your request and it has been received you will receive a "Pending Approval" response email. You will receive an email showing approval of items accepted or rejected for return and with a shipping label attached. Please package your merchandise with care and include all original packaging. Please note the packaging and drop off instructions included in the email. Returns must be brought to the shipper and scanned within 48 hours of receiving the label. An email will be sent when your item has been processed also stating confirmation of your refund total.
We don't guarantee that we will receive your return and we are not responsible for your return until proof of delivery to M. Sorelle located at 127 N. El Camino Real Suite D, Encinitas, CA 92024. M. Sorelle cannot take responsibility for items lost in transit or damaged due to improper packaging and shipping.
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.
SHIPPING METHODS & POLICY
We currently only offer shipping within the United States and all packages are shipped via USPS Priority Mail or UPS. Please allow 1-2 business days after placing your order for processing. Shipping costs are non-refundable.
- Ground (1 to 5 business days) - FREE on orders of $200 or more
- Ground (1 to 5 business days) - $15 on orders under $200
- 2nd Day Air (2 business days) - $25 on all orders
At this time, we are unable to ship to P.O. Boxes, APO addresses, or US territories.
TRACK YOUR ORDER
You can quickly and easily track the progress of your shipped order through the shipping carrier's website:
- Find the USPS or UPS tracking number in your shipping confirmation email.
- Click on the tracking number link to view your order's tracking page on the shipping company's website. If clicking on the number doesn't work automatically, visit www.usps.com or www.ups.com and enter the number in your shipping confirmation email to track your order.