Request a Return
Scroll to the bottom left-hand corner of the home page and click on "Returns Center". Enter the required order info and follow the prompts needed to request a return (Main page: Enter order # and email address, Page 1: Select the items shown to be returned, page 2: Select the reason for your return from the drop-down menu, page 3: Select how you want to resolve the return, page 4: Submit to receive your return label). When you have properly submitted your request and it has been received you will receive a "Pending Approval" response email. You will receive an email showing approval of items accepted or rejected for return and with a shipping label attached. Please package your merchandise with care and include all original packaging. Please note the packaging and drop off instructions included in the email. Returns must be brought to the shipper and scanned within 48 hours of receiving the label. An email will be sent when your item has been processed also stating confirmation of your refund total.
We don't guarantee that we will receive your return and we are not responsible for your return until proof of delivery to M. Sorelle located at 7625 Via Campanile Suite #124. M. Sorelle cannot take responsibility for items lost in transit or damaged due to improper packaging and shipping.